NetX Terms of Service
(Version: January 2022)
This is a contract between you (the Customer), and “NetXposure, Inc” (“NetX,” “we,” “our” or “us”). It describes the services we will provide to you, how we will work together, and other aspects of our business relationship. It is a legal document so some of the language is necessarily “legalese”, but we have tried to make it as readable as possible. These terms (the “Terms”) are so important that we cannot provide our products and services to you unless you agree to them. By using NetX Services or receiving Consulting Services, you are agreeing to these terms. Also for purposes of these Terms, “Customer”, “you” and “your” mean the organization on whose behalf you are placing Orders or using NetX Services (or, if none, yourself individually).
The “Agreement” means these Terms, in addition to the mutually agreed-upon order (“Order”) that you place for our products and services. This Agreement applies to all aspects of the provision and use of the Service, except that this Agreement does not apply if you are subject to a separate written customer agreement with NetX. The version of this Agreement, effective on the date of first access or the Order date, whichever occurs first, is the version that applies to you. NetX may, however, update these Terms at any time, at its discretion and without notice, on a prospective basis. Any such updates will only apply to future Orders accepted by you (including renewal orders).
1.1 “Additional Materials” means all services, hardware, and software necessary to operate or use NetX Services and not owned or provided by NetX unless expressly agreed to under this Agreement.
1.2 “Customer Data” means any data, content, works, and information provided or delivered by Customer, and/or any User to NetX.
1.3 “Documentation” means the user manuals provided to Customer with the NetX Services in either electronic, online help files or hard copy format.
1.4 “NetX Services” means, as applicable, the online service delivered by NetX to Customer using the NetX Software, hosted by NetX and as made available by NetX, through the access methods described in this Agreement.
1.5 “NetX Software” means the software program or programs identified in the Order, all Documentation, all components, data, and information procured or obtained by NetX from a third party (other than Customer Data), and any modified, updated or enhanced versions of such programs and Documentation that NetX may provide to Customer in connection with the NetX Services.
1.6 “NetX Site” includes all web pages that we operate and the hosting environment managed by NetX where Customer and Users may access and use the NetX Services, however accessed (including mobile apps).
1.7 “Intellectual Property Rights” means all known or hereafter existing worldwide copyrights, trademarks, service marks, trade secrets, patents, patent applications, know-how, moral rights, contract rights, and other proprietary rights.
1.8 “Users” means Customer’s employees and contractors who are authorized by Customer to use the NetX Services on behalf of Customer and have been supplied user identifications and passwords by NetX for this purpose.
1.9 "Consulting Services" means the professional services provided to you by us, which may include training services, installation, integration or other consulting services.
1.10 "Order" or "Order Form" means the subscription process by which you agree to subscribe to the NetX Services, and/or purchase Consulting Services. The Order may be referred to as a "Statement of Work" if you are purchasing only Consulting Services.
1.11 "Sensitive Information" means (a) credit or debit card numbers; personal financial account numbers or wire instructions; Social Security numbers or local equivalents; passport numbers; driver’s license numbers or similar identifiers; passwords or log-in credentials; racial or ethnic origin; physical or mental health condition or information; or other employment or health information, including any information subject to the Health Insurance Portability and Accountability Act, the Payment Card Industry Data Security Standards, and other regulations, laws or industry standards designed to protect similar information; and (b) any information defined under European Data Protection Laws (as this term is defined in the DPA) as sensitive personal data (including special categories of personal data enumerated in European Union Regulation 2016/679, Article 9(1) or any successor legislation).
1.12 "Billing Period" means the period for which you agree to prepay fees under an Order, which will be the same as or shorter than the Term as specified in the Order. For example, if you subscribe to the NetX Service for a one (1) year Term, with a twelve (12) month upfront payment, the Billing Period will be twelve (12) months.
1.13 "Subscription Fee" means the amount you pay for the NetX Service.
1.14 "Subscription Service" or “NetX Service” means all of our web-based Digital Asset Management applications, tools and platforms that you have subscribed to by an Order or that we otherwise make available to you, and are developed, operated, and maintained by us, accessible via a designated URL, and any ancillary products and services that we provide to you.
1.15 "Subscription Term" means the initial term of your subscription to the applicable NetX Service, as specified on your Order(s), and each subsequent renewal term (if any).
2. ACCESS GRANT AND OTHER RIGHTS.
2.1 Access. Subject to the terms and conditions of this Agreement, NetX grants to Customer during the Term (as defined below) a non-exclusive, non-transferable right to access and use the NetX Services for which Customer has paid the applicable fees, solely for the performance of Customer’s internal business purposes in accordance with the Documentation, the user quotas and other limitations set forth in the Order, if any, and the other terms and conditions of this Agreement. NetX will use commercially reasonable efforts to ensure that, if applicable, the NetX Services are generally accessible through the NetX Site over normal network connections, excepting downtime due to necessary maintenance and troubleshooting, in accordance with the terms and conditions of this Agreement.
2.2 Restrictions On Use. Customer acknowledges that the NetX Software and NetX Service and the structure, organization, and source code thereof constitute valuable trade secrets of NetX. Accordingly, except as expressly permitted in Section 2.1 or as otherwise authorized by NetX in writing, Customer will not, and will not permit their employees and third-party contractors to (a) modify, adapt, alter, translate, or create derivative works from the NetX Software or NetX Service; (b) sublicense, lease, rent, loan, sell, distribute, make available or otherwise transfer the NetX Software or NetX Service to any third party, (c) reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code for the NetX Software or NetX Service; (d) otherwise use or copy the NetX Software or NetX Service except as expressly allowed under Section 2.1 above; or (e) interfere in any manner with the operation of the NetX Service.
2.3 Additional Materials. Unless otherwise expressly agreed to by the parties, Customer shall provide and obtain for itself all Additional Materials as instructed by NetX. All use of Additional Materials will be subject to the terms and conditions required by the third-party licensors, vendors and/or providers of such Additional Materials (if any).
2.4 Customer Data. Customer hereby grants to NetX a non-exclusive right and license to use the Customer Data solely for the limited purpose of, and solely as necessary for, performing NetX’s obligations hereunder for the benefit of Customer. NetX shall not use the Customer Data for the benefit of any other customer of NetX, or for any other purpose, without Customer’s prior written approval. Subject to the rights granted in this Agreement, Customer retains all right, title and interest in and to the Customer Data, and NetX acknowledges that it neither owns nor acquires any additional rights in and to the Customer Data not expressly granted by this Agreement. Notwithstanding the foregoing, Customer represents and warrants that it has the right to use the Customer Data and provide the Customer Data to NetX.
2.4.1 Customer’s GDPR Obligations. If Customer Data is transmitted through territories covered by the European General Data Protection Regulation (“GDPR”) by the Customer as part of the use of NetX Services include personal data, the Customer guarantees NetX that it has carried out all the obligations incumbent upon it under the terms of Law No. 78-17 of 6 January 1978, known as the “Data Protection Act” and the GDPR, and in particular that it has informed the natural persons concerned of the use made of the said personal data. As such, the Customer guarantees NetX against any appeal, complaint or claim emanating from a natural person whose personal data is reproduced, transmitted to other Users or simply stored via NetX Services.
2.5 Access Credentials. Each User will be assigned a unique user identification name and password for access to and use of the NetX Service. Customer shall be responsible for ensuring the security and confidentiality of its login credentials. Customer’s access and use of the NetX Service will be limited to the number of Users and types of transactions for which Customer has paid the applicable Fees. Customer will use commercially reasonable efforts to prevent unauthorized access to, or use of, the NetX Service, and notify NetX promptly of any such unauthorized use. If Customer wishes to add additional Users, Customer will submit a written support request for more Users to NetX. Upon NetX’s written approval of the terms of any such additional order, NetX shall make the NetX Service available to the additional Users on the terms and conditions set forth in this Agreement.
2.6 Additional Features. You may subscribe to additional features of the NetX Service by placing an additional Order or activating the additional features. This Agreement will apply to all additional Order(s) and all additional features that you order.
2.7 Acceptable Use. You will comply with our Acceptable Use Policy at https://support.netx.net/hc/en-us/articles/4410091875479-Acceptable-Use-Policy ("AUP").
2.8 Prohibited and Unauthorized Use. You will not (i) use or launch any automated system, including, "robots," "spiders," or "offline readers," that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional browser; (ii) use the NetX Service in any manner that damages, disables, overburdens, or impairs any of our websites or interferes with any other party's use of the NetX Service; (iii) attempt to gain unauthorized access to the NetX Service; (iv) access the NetX Service other than through our interface; or (v) use the Subscription Service for any purpose or in any manner that is unlawful or prohibited by this Agreement.
You may not use the NetX Service if you are legally prohibited from receiving or using the NetX Service under the laws of the country in which you are resident or from which you access or use the Subscription Service. The NetX Service is not designed to comply with industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA) or the Federal Information Security Management Act (FISMA), so you may not use the NetX Service where your communications would be subject to such laws. You may not use the NetX Service in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
You will notify us right away of any unauthorized use of your Users’ identifications and passwords or your account by opening a support ticket.
2.9 No Sensitive Information. YOU ACKNOWLEDGE THAT THE NETX SERVICE HAS NOT BEEN DESIGNED TO PROCESS OR MANAGE SENSITIVE INFORMATION AND ACCORDINGLY YOU AGREE NOT TO USE THE NETX SERVICE TO COLLECT, MANAGE OR PROCESS SENSITIVE INFORMATION. WE WILL NOT HAVE AND WE SPECIFICALLY DISCLAIM ANY LIABILITY THAT MAY RESULT FROM YOUR USE OF THE NETX SERVICE TO COLLECT, PROCESS OR MANAGE SENSITIVE INFORMATION.
2.10. Security. NetX implements security procedures to help protect your Customer Data from security attacks. However, you understand that use of the NetX Services necessarily involves transmission of your Customer Data over networks that are not owned, operated or controlled by us, and we are not responsible for any of your Customer Data lost, altered, intercepted or stored across such networks. We cannot guarantee that our security procedures will be error-free, that transmissions of your Customer Data will always be secure or that unauthorized third parties will never be able to defeat our security measures or those of our third-party service providers.
2.11. Protection of Personal Data (GDPR Compliance)
2.11.1. NetX as Data Controller
As part of the provision of NetX Services, NetX collects personal data of the Customer as well as those of the person who validates the order to make sure the account follow-up is ensured. The collected data are:
NetX collects and processes the personal data of the Customer for the following purposes:
The personal data relating to these persons are stored for the duration of this Agreement and up to ten (10) years after the end of this Agreement and after the last contact with the Customer for sales purposes. The personal data of the person who validated the order are kept for the time provided by law for the conservation of contracts.
The personal data of the persons concerned are processed by the commercial and technical service of NetX as well as by possible subcontractors of NetX. NetX may also communicate the personal data for cooperation with the administrative and judicial authorities’s purposes.
NetX ensures the security of the personal data of the persons concerned in an adequate and appropriate manner, and has taken the necessary precautions in order to preserve the security and confidentiality of the data, and in particular, to prevent them from being distorted, damaged or communicated to unauthorized persons.
The legal basis of the processing carried out by NetX is contractual, formalized by this Agreement which the Customer must accept. The purpose of the processing is the proper performance of this Agreement.
The persons concerned are informed that they may exercise, in accordance with the provisions of Law 78-17 of 6 January 1978 as amended and the GDPR, their right of access, rectification, deletion, to request the limitation of the processing and the portability of their data by contacting NetX at firstname.lastname@example.org or by mail addressed to 310 SW Fourth Avenue, Portland, Oregon 97204 (USA), mentioning their full contact details (company name/last name, address, phone, email address and specifying the subject of the request).
2.11.2. NetX as Processor
When the Customer uses NetX Services to process personal data of Users, the Customer is acting as data controller and NetX as processor.
The data processed by the processor are, in particular, last name, first name, position within the company, email address. As the Customer is free to define which data it wishes to store via NetX Services, it is the responsibility of the Customer to inform NetX of the data whose processing is entrusted to it as a processor.
The purposes for the processing entrusted by the Customer to NetX are the hosting and processing steps via the services of NetX Services. The Customer must specify in writing if processing for other purposes is entrusted by the Customer to NetX.
NetX undertakes (i) as a processor not to process the data entrusted to it otherwise than in accordance with the conditions of this Agreement and (ii) not to carry out any other processing of the data which is not provided for in this Agreement, except according to the prior written, documented and legitimate instructions of the Customer. The Customer must specify to NetX the storage periods of the data which NetX processes as processor. The Customer may, at any time and freely, delete the data which it has processed by means of NetX Services. The Customer is solely responsible for the compliance with the storage period of the data for which it acts as data controller.
NetX reminds the Customer that, in application of Article 28.3.al.2 of the GDPR, any instruction from the Customer which is likely to result in the non-compliance with the GDPR on the protection of personal data, entails the obligation for NetX to immediately notify the Customer. NetX reserves the right to refuse instructions from the Customer which it would deem to be unlawful within the meaning of Article 82.2 of the GDPR.
The Customer authorizes NetX to hire sub-processors. NetX will inform the Customer of any planned changes concerning the addition or replacement of sub-processors, thereby giving the Customer the opportunity to object to these changes (Article 28.2 of the GDPR).
NetX undertakes to technically process the data of the Customer available on NetX Services only for the performance of this Agreement, to the exclusion of any other use.
The persons at NetX having access to the Customer’s data are under a confidentiality agreement.
NetX shall delete all User data thirty (30) days after termination of this Agreement, unless it is under a legal obligation to store them.
NetX makes available for the Customer, the data controller, all information necessary to prove the compliance with the obligations provided for in this section and to enable audits to be carried out, including inspections, insofar as these audits are not abusive and do not unsettle the provided service. Such audits may not take place more than once a year. These audits can only be carried out after NetX has transmitted to the Customer elements and/or documentation allowing these questions to be answered. If these elements do not seem sufficient to the Customer, a meeting between the Parties will be carried out, the audit being carried out only as a last resort. The audit will be carried out at the expense of the Customer. NetX has a right of veto over the auditor. The audit will be strictly limited to what falls within the scope of the services purposes of this contract. Confidential data or data subject to business secrecy will not be disclosed to the Customer.
In accordance with Article 33 of the GDPR, NetX undertakes to inform the Customer, within a maximum period of seventy-two (72) hours after having become aware of it, of any breach of the security of the Customer’s data where such breach leads, in an accidental or unlawful manner, to the unauthorized access or disclosure, alteration, loss or destruction of Personal Data. It is then up to the Customer to inform (i) the supervisory authority on which it depends, and (ii) the persons concerned when this breach of personal data security is likely to generate a high risk regarding rights and freedoms.
In the event of the occurrence of a breach of security, NetX undertakes (i) to take as soon as possible all appropriate technical corrective measures to put an end to the breach of security identified, in particular in order to make the data incomprehensible to any person not authorized to have access to it and to apply them to the data concerned by this breach of security and (ii) to justify this in writing without delay to the Customer.
The Customer is solely responsible for the lawfulness of the collection and processing and for all the obligations arising from the right of personal data, in particular to inform the persons concerned in accordance with Article 13 of the GDPR and to respect their rights. When sharing a personal database, the Customer undertakes to ensure that the legislation on personal data is respected by itself and by the recipient of the sharing.
In the event of a request for the exercise of rights transmitted to the Customer by a person concerned, NetX will transmit to the Customer all elements enabling the request to be respected. The Customer is responsible for checking the legitimate nature of the request to exercise the rights.
3. SUPPORT SERVICES AND UPTIME COMMITMENT.
3.1 Subject to the terms and conditions of this Agreement, NetX will provide Customer with those support and maintenance services for the NetX Services described at https://support.netx.net/hc/en-us/articles/4410091799831 (“Support Services”).
3.2 Service Uptime Commitment. For the purposes of this 'Service Uptime Commitment' section, the following definitions shall apply:
"Level 1 (Urgent)" means a critical full outage/severe issue that constitutes a catastrophic problem that causes complete inability to use the Subscription Service, excluding Free Services, across a significant portion of the production environment (e.g. crash or hang), resulting in production downtime and where there is no workaround or solution to the problem.
"Excluded" means the following: (i) unavailability caused by circumstances beyond our reasonable control, including, without limitation, act of God, acts of government, emergencies, natural disasters, flood, fire, civil unrest, acts of terror, strikes or other labor problems (other than those involving our employees), or any other force majeure event or factors; (ii) any problems resulting from Customer's combining or merging the Subscription Service with any hardware or software not supplied by us or not identified by us in writing as compatible with the Subscription Service; (iii) interruptions or delays in providing the service resulting from telecommunications or internet service provider failures outside of our datacenter as measured by our third-party website availability monitoring provider; and (iv) any interruption or unavailability resulting from the misuse, improper use, alteration, or damage of the Subscription Service.
"Service Uptime" means (total hours in a calendar month - unscheduled maintenance which causes unavailability - Level 1 (Urgent) issue durations - scheduled maintenance - Excluded) / (Total hours in calendar month - scheduled maintenance - Excluded) X 100%.
We will use commercially reasonable efforts to meet a Service Uptime of 99.95% for our Subscription Service in a given calendar month. All availability calculations will be based on our system records. Notwithstanding anything to the contrary in this Agreement, as Customer's sole and exclusive remedy for failure to meet availability or support commitments, in the event there are two (2) or more consecutive calendar months during which the Service Uptime falls below 99.95% in a given calendar month, Customer will be entitled to receive a credit equal to the pro-rated amount of fees applicable to the downtime as measured within two (2) or more consecutive calendar months during which the Service Uptime fell below 99.95%, which credit shall be applied against an invoice or charge for the following renewal Subscription Term, provided Customer requests such credit within twenty (20) days of the end of the relevant calendar month.
4. PROPRIETARY RIGHTS. The NetX Services and NetX Software, and all worldwide Intellectual Property Rights therein, are the exclusive property of NetX and its suppliers. All rights in and to the NetX Services and NetX Software not expressly granted to Customer in this Agreement are reserved by NetX and its suppliers. Customer will not remove, alter, or obscure any proprietary notices (including copyright notices) of NetX or its suppliers on the NetX Software or Documentation.
5. FEES AND PAYMENT.
5.1 Fees. Customer will pay NetX the NetX Services fees in the amount and pursuant to the schedule set forth in the Order (“Fees”). All Fees are non-refundable, except as otherwise set out in this Agreement.
5.2 Payment. Unless otherwise expressly provided in this Agreement, Customer will pay all invoices due on receipt. Fees exclude, and Customer will make all payments of fees to NetX free and clear of all applicable sales, use, and other taxes and all applicable export and import fees, customs duties and similar charges. All prices and payments shall be in U.S. dollars.
5.3 Records and Reports. At all times during the Term, and for at least one (1) year after any termination of this Agreement, each party will maintain complete and accurate records of (i) Customer’s usage of the NetX Software and NetX Services as reasonably necessary for verification of Customer compliance with the terms and conditions of this Agreement, with respect to Customer, and (ii) NetX’s performance under this Agreement as reasonably necessary for verification of NetX’s compliance with the terms and conditions of this Agreement, with respect to NetX.
5.4 Audit Rights. Upon thirty 30 days’ prior notice NetX will have the right to have an independent audit firm inspect Customer’s records relating to Customer’s use of the NetX Software and NetX Services solely in order to verify Customer’s compliance with the terms and conditions of this Agreement. The audit will be performed during Customer’s normal business hours. The costs of the audit will be paid by NetX, unless the audit reveals that Customer has (i) failed to comply with the terms and conditions of this Agreement, or (ii) underpaid the amounts owed to NetX by five percent (5%) or more, in which case Customer will reimburse NetX for all reasonable out-of-pocket costs and expenses reasonably incurred by NetX in connection with such audit. Customer will promptly pay to NetX any amounts shown by any such audit to be owing and due.
5.5 Payment by credit card. If you are paying by credit card, you authorize us to charge your credit card or bank account for all fees payable during the Term. You further authorize us to use a third party to process payments, and consent to the disclosure of your payment information to such third party.
5.6 Payment against invoice. If you are paying by invoice, we will invoice you no more than forty-five (45) days before the beginning of the Term and each subsequent Billing Period, and other times during the Term when fees are payable. All amounts invoiced are due and payable within thirty (30) days from the date of the invoice, unless otherwise specified in the Order.
5.7 Consulting Services. You may purchase Consulting Services by placing an Order with us. Unless we otherwise agree, the Consulting Services we provide will be delivered in English. Fees for these Consulting Services are in addition to your Subscription Fee. If you purchase Consulting Services that recur, they will be considered part of your subscription and will renew in accordance with your subscription.
All Consulting Services are performed remotely, unless you and we otherwise agree. For Consulting Services performed on-site, you will reimburse us our reasonable costs for all expenses incurred in connection with the Consulting Services. Any invoices or other requests for reimbursements will be due and payable within thirty (30) days of the date of the invoice.
Consulting Services are billed for time and materials, unless specified otherwise in the Agreement. All fees for Consulting Services are non-refundable.
5.8. Service Limits and Overage Fees. We reserve the right to limit the manner in which any portion of the NetX Service is used to protect the technical integrity of the NetX Application. There may be various metrics-based limits (see below) associated with a particular NetX Service. These limits are described in the services descriptions on our websites, in the Documentation, or defined in the Order.
An Overage (“Overage”) is defined as the difference between the allotment defined in the Order and the actual limited metric for a given month.
Limited metrics include:
Assets (“Asset” or “Assets”) are defined as a single indexed record managed by the NetX Service, which is comprised of either an associated file, associated metadata, or both. An Asset may have no files associated with it, or it may have multiple associated files. In some cases, an Asset may exist purely as metadata. In other cases, an Asset record may have various versions (a historical recording of the file over time), and/or may have various "view" files (typically different variations of the main "master" Asset file. In both of these extremes however, there remains a single database and index record for that Asset. If you exceed the limit of 500 managed Assets per Gigabyte (GB) of Storage, then an equivalent Storage Overage may be assessed. For example, if your Order specifies a 250GB Storage plan, and if your Asset records exceed 125,000 Assets (250 times 500), then you would be charged for the next largest Storage plan — the cost of which will be defined either on the Order, or if not, then on NetX’s then-current price sheet.
Storage (“Storage”) is defined as the aggregate sum of bytes stored by the NetX Service on behalf of you, including Asset files, constituent Asset files (versions, attachments, etc), Asset proxies (thumbnails, previews, zoom files, etc), temporary session files, and others. Total Storage is reported within the NetX Service, and any Overages are reported at least monthly via email. You agree to pay for Overages, the amount which is reported in the Service; or, if Overages are not defined on the Order, then you agree to pay percentage overage based on the current monthly equivalent SaaS fee defined on the Order. Overages are not charged in the case that the Storage exceeds the Storage allotment on the Order by less than 10% (ten percent), or is not sustained for more than a single month.
Users (“User” or “Users”) are defined as named user-accounts with read-write privileges ( user accounts not of level “Consumer” or “Browser”) within the NetX Application; additional Users may require additional fees.
Data Transfer (“Data Transfer”) is measured in Gigabytes (“GBs”) for each month. Unless specified differently on the Order, you understand that the NetX Services include up to 500GBs of Data Transfer per month, and up to 500 managed Assets per Gigabyte (“GB”) of Storage. You agree to pay Data Transfer Overages at a rate of $250 per each 250GB of Data Transfer Overage per month (or any portion thereof). For example, if you transfer 900 GBs in a month, then the Overage would be 900 GBs minus the included 500 GBs, for a total Overage of 400 GBs. The Overage fee would then be 400 GBs divided by 250 GBs (rounding up), for a total of two (2) times $250, or $500 for that month’s Overage. Bandwidth (“Bandwidth”) is defined as the rate at which data is sent to or received between the NetX Services and the Internet. Bandwidth is measured in terms of Megabits per second (Mb/s, often shortened to mbs or mbps). Bandwidth represents the number of bits per second of data sent between the NetX Services and the Internet. On the other hand, Data Transfer is the number of bytes transferred between the NetX Services and the Internet (both ingress and egress) during a single month.
Orders may contain language that implies certain “unlimited” metrics, as in “unlimited Portals”, “unlimited Users”, “unlimited Assets”, etc. This language conveys a lack of limits under normal and reasonable usage of NetX Services. However, notwithstanding such “unlimited” Order language, unless a specific numeric metric is defined on an Order, NetX Services have the following maximum metric limits: one thousand (1,000) Portals, one million (1,000,000) Users, and one hundred million (100,000,000) Assets.
We reserve the right to charge for additional Overage fees at the rates on our then-current price sheet. We may impose new, or may modify existing, storage limits for the NetX Services at any time in our discretion, with or without notice to you. However, NetX will not increase your fees during any current Term; fee increases will only be imposed in the next Term (assuming renewal).
6. WARRANTY; DISCLAIMER.
6.1 NetX Warranty. NetX warrants that (a) it will perform the Support Services in a professional and competent manner in accordance with industry standards, and (b) the NetX Services will operate substantially as described in the then-current Documentation. NetX will, at its own option and expense, and as its sole liability and Customer’s exclusive remedy for any breach of the warranty under sub-section (a) above, re-perform the Support Services which gave rise to the breach or, at NetX’s option, refund the fees paid by Customer for the Support Services (as applicable) which gave rise to the breach; provided that Customer shall notify NetX in writing of the breach within thirty (30) days following performance of the defective NetX Support Services, specifying the breach in reasonable detail. NetX will, at its own option and expense, and as its sole obligation and Customer’s exclusive remedy for any breach of the warranty under sub-section (b) above, correct any reproducible error that Customer reports to NetX in writing within thirty (30) days following performance of the defective NetX Services, specifying the breach in reasonable detail, or, at NetX’s option, refund the fees paid by Customer for the NetX Services which gave rise to the breach.
6.2 Disclaimers. NETX DOES NOT WARRANT THAT CUSTOMER’S USE OF THE NETX SOFTWARE OR NETX SERVICES WILL BE ERROR-FREE, UNINTERRUPTED OR FREE FROM UNAUTHORIZED ACCESS. THE EXPRESS WARRANTIES IN SECTIONS 6.1 AND 6.2 ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, REGARDING THE NETX SOFTWARE AND NETX SERVICES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, WHICH ARE HEREBY DISCLAIMED. WITHOUT LIMITING THE FOREGOING, CUSTOMER RECOGNIZES THAT NETX DOES NOT AND CANNOT CONTROL THE FLOW OF DATA TO OR FROM THE NETX SOFTWARE AND NETX SERVICES. SUCH FLOW DEPENDS IN LARGE PART ON THE PERFORMANCE OF INTERNET AND TELECOMMUNICATIONS SERVICES PROVIDED OR CONTROLLED BY THIRD PARTIES. ACCORDINGLY, NETX DISCLAIMS ANY AND ALL LIABILITY RESULTING FROM OR RELATED TO SUCH EVENTS.
7.1 NetX. NetX will defend at its own expense and indemnify and hold Customer, and its directors, officers, employees, contractors and agents harmless from and against any and all claims, liabilities, losses, damages, judgments, awards, costs (including, without limitation, legal fees and expenses), actions and/or other proceedings made, sustained, incurred, brought or prosecuted in any manner whatsoever relating to or arising from: (A) any infringement by the NetX Software (as incorporated into the NetX Services) of a third party’s U.S. Intellectual Property Rights; and (B) any property damage, personal injury or death to the extent caused by the negligence, willful misconduct, acts or omissions of NetX or by its employees, contractors or agents; provided, however, NetX shall have no indemnity obligations under this sub-section (B) to the extent any such damage, injury or death is caused by the negligence, willful misconduct, acts or omissions of Customer, and its employees, contractors or agents. The foregoing obligations are conditioned on Customer’s (a) notifying NetX promptly in writing of such action, (b) giving NetX sole control of the defense thereof and any related settlement negotiations, and (c) cooperating and, at NetX’s request and expense, assisting in such defense, providing that a failure or default under clauses (a)-(c) shall not excuse or relieve NetX from any defense or indemnity to the extent NetX’s defense is not materially prejudiced by such failure or default. If the NetX Software or NetX Services become, or in NetX’s opinion are likely to become, the subject of an infringement claim, NetX may, at its option and expense, without limiting the foregoing obligations of NetX, either (i) procure for Customer the right to continue using the NetX Software as necessary for the use of the NetX Services, or (ii) replace or modify the NetX Software so that it become non-infringing; provided, however, if NetX reasonably determines that the remedies under (i) or (ii) are not commercially practicable, NetX may terminate this Agreement upon written notice to Customer and refund Customer the any pre-paid but unused Fees paid for such NetX Software, as applicable. Notwithstanding the foregoing, NetX will have no obligation under this Section 7 or otherwise to the extent of any infringement claim is based upon (a) any use of the NetX Software or NetX Services not in accordance with this Agreement and/or the Documentation and/or NetX’s written instructions, or (b) any use of the NetX Software or NetX Services in combination with software or hardware not supplied by NetX (other than the Additional Materials). THIS SECTION 7 STATES NETX’S ENTIRE LIABILITY AND CUSTOMER’S EXCLUSIVE REMEDY FOR INFRINGEMENT CLAIMS AND ACTIONS.
7.2 Customer. Customer will defend at its own expense and indemnify and hold NetX, and its directors, officers, employees, contractors and agents harmless from and against any and all claims, liabilities, losses, damages, judgments, awards, costs (including, without limitation, legal fees and expenses), actions and/or other proceedings made, sustained, incurred, brought or prosecuted in any manner whatsoever relating to or arising from: (a) any Customer Data (e.g., the ownership thereof) or (b) Customer’s breach of Section 2.2.8. LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL: (A) EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY CONSEQUENTIAL, INDIRECT, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING ANY LOSS OF DATA, PROFITS, REVENUE OR DATA USE) ARISING FROM OR RELATED TO THIS AGREEMENT, EVEN IF THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; OR (B) NETX’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT, EQUITY OR OTHERWISE, EXCEED THE TOTAL AMOUNT OF FEES PAID OR PAYABLE TO NETX UNDER THIS AGREEMENT DURING THE TWELVE (12)-MONTH PERIOD PRECEDING THE EVENT(S) GIVING RISE TO SUCH LIABILITY. NOTWITHSTANDING THE FOREGOING, THE LIMITATIONS OF LIABILITY UNDER THIS SECTION 8 SHALL NOT APPLY TO (I) BREACH OF THE CONFIDENTIALITY OBLIGATIONS BELOW, (II) THIRD-PARTY CLAIMS, OR (III) INFRINGEMENT OR MISAPPROPRIATION OF THE OTHER PARTY’S INTELLECTUAL PROPERTY.
9.1 Confidential Information. Each party (the “Disclosing Party”) may from time to time disclose to the other party (the “Receiving Party”) certain information regarding the business of the Disclosing Party and its suppliers, including technical, marketing, financial, employee, customer, planning, and other confidential or proprietary information (“Confidential Information”). Any information that the Receiving Party knew or should have known, under the circumstances, was considered confidential or proprietary by the Disclosing Party will be considered Confidential Information of the Disclosing Party. The NetX Software, including without limitation any routines, subroutines, directories, tools, programs, or any other technology included therein, shall be considered NetX’s Confidential Information. The terms of this Agreement shall be considered Confidential Information.
9.2 Protection of Confidential Information. The Receiving Party will not use any Confidential Information of the Disclosing Party for any purpose not expressly permitted by this Agreement, and will disclose the Confidential Information of the Disclosing Party only to the employees or contractors of the Receiving Party who have a need to know such Confidential Information for purposes of this Agreement and who are under a duty of confidentiality no less restrictive than the Receiving Party’s duty hereunder. The Receiving Party will protect the Disclosing Party’s Confidential Information from unauthorized use, access, or disclosure in the same manner as the Receiving Party protects its own confidential or proprietary information of a similar nature and with no less than reasonable care.
9.3 Exceptions. The Receiving Party’s obligations under Section 9.2 with respect to any Confidential Information of the Disclosing Party will terminate if such information: (a) was already known to the Receiving Party at the time of disclosure by the Disclosing Party; (b) was disclosed to the Receiving Party by a third party who had the right to make such disclosure without any confidentiality restrictions; (c) is, or through no fault of the Receiving Party has become, generally available to the public; or (d) was independently developed by the Receiving Party without access to, or use of, the Disclosing Party’s Confidential Information. In addition, the Receiving Party will be allowed to disclose Confidential Information of the Disclosing Party to the extent that such disclosure is (i) approved in writing by the Disclosing Party; (ii) necessary for the Receiving Party to enforce its rights under this Agreement in connection with a legal proceeding; or (iii) required by law or by the order of a court of similar judicial or administrative body, provided that the Receiving Party notifies the Disclosing Party of such required disclosure promptly and in writing and cooperates with the Disclosing Party, at the Disclosing Party’s request and expense, in any lawful action to contest or limit the scope of such required disclosure or obtain a protective order.
9.4 Return of Confidential Information. The Receiving Party will return to the Disclosing Party or destroy all Confidential Information of the Disclosing Party in the Receiving Party’s possession or control promptly upon the written request of the Disclosing Party; provided that the Receiving Party may keep one copy for its legal and archival purposes.
10 TERM AND TERMINATION
10.1 Term. This Agreement is effective during the initial subscription period set forth in the Order (the “Subscription Term”). The initial subscription period set forth in the Order will automatically renew for successive one year periods (each, a “Renewal Term”) unless either party provides written notice to the other party of non-renewal of the Order not less than ninety (90) days prior to the start of the upcoming Renewal Term. The Subscription Term and Renewal Term are collectively referred to as the “Term”. The Term may be sooner terminated as set forth herein. Termination of the Agreement encompasses termination of the Order unless otherwise agreed in writing.
10.2 Early Cancellation. You may choose to cancel your subscription early at your convenience provided that you promptly pay all unpaid fees due through the end of the Term. NetX will not provide any refunds of prepaid fees or unused fees.
10.3 Termination for Cause. Either party may terminate this Agreement for cause, as to any or all NetX Services: (i) upon thirty (30) days’ notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) immediately, if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, cessation of business, liquidation or assignment for the benefit of creditors. We may also terminate this Agreement for cause on thirty (30) days’ notice if we determine that you are acting, or have acted, in a way that has or may negatively reflect on or affect us, our prospects, or our customers. This Agreement may not otherwise be terminated prior to the end of the Term.
10.4 Suspension for Prohibited Acts. We may suspend any User’s access to any or all NetX Services without notice for: (i) use of the NetX Service in a way that violates applicable local, state, federal, or foreign laws or regulations or the terms of this Agreement, or (ii) repeated instances of posting or uploading material that infringes or is alleged to infringe on the copyright or trademark rights of any person or entity. We may, without notice, review and delete any Customer Data or Customer Materials that we determine in good faith violate these terms or the AUP, provided that, we have no duty to prescreen, control, monitor or edit your Customer Data or Customer Materials.
10.5 Suspension for Non-Payment. We will provide you with notice of non-payment of any amount due. Unless the full amount has been paid, we may suspend your access to any or all of the NetX Services ten (10) days after such notice. We will not suspend the NetX Service while you are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute. If a NetX Service is suspended for non-payment, we may charge a re-activation fee to reinstate the NetX Service.
10.6 Suspension for Present Harm. If your use of the NetX Service: (i) is being subjected to denial of service attacks or other disruptive activity, (ii) is being used to engage in denial of service attacks or other disruptive activity, (iii) is creating a security vulnerability for the NetX Service or others, (iv) is consuming excessive bandwidth, or (v) is causing harm to us or others, then we may, with electronic or telephonic notice to you, suspend all or any access to the NetX Service. We will try to limit the suspension to the affected portion of the NetX Service and promptly resolve the issues causing the suspension of the NetX Service. Nothing in this clause limits our right to terminate for cause as outlined above, if we determine that you are acting, or have acted, in a way that has or may negatively reflect on or affect us, our prospects, or our customers.
10.7 Effects of Termination. Upon termination or expiration of this Agreement, any amounts owed to NetX under this Agreement before such termination or expiration will be immediately due and payable, all access rights granted in this Agreement will immediately cease to exist, and Customer must promptly discontinue all use of the NetX Software and NetX Services, and return to NetX or destroy all copies of the NetX Documentation and other NetX Confidential Information in Customer’s possession or control. Sections 1, 2.2, 2.4, 4, 6, 7, 8, 9, 10.7 and 11, together with any accrued payment obligations, will survive expiration or termination of this Agreement for any reason.
11.1 No Publicity. Neither party shall make any public written or online references to the nature of this Agreement, to the other party or to the other party’s logos, trademarks or service marks without the prior written consent of the other party (not to be unreasonably withheld or delayed). Notwithstanding the foregoing, during the Term each party may accurately reference the other party as a customer or vendor (as applicable) in customer lists and marketing materials.
11.2. Insurance. During the Term of this Agreement, we will, at our own cost and expense, obtain and maintain in full force and effect, with reputable insurers having A.M. best ratings of at least A (VII) or better, liability insurance with coverage and minimum limits of liability as follows: (i) Commercial General Liability Insurance (Primary & Umbrella) or equivalent, with minimum limits of $1,000,000 Each Occurrence and $2,000,000 Aggregate; (ii) Workers' Compensation & Employers Liability Insurance (as required by the state), with minimum limits of $500,000 Each Accident, $500,000 Disease-Policy Limit and $500,000 Disease-Each Employee; (iii) Professional Liability (errors and omissions liability insurance), with a minimum limit of $2,000,000; and (iv) Umbrella/Excess Liability Insurance, with a minimum limit of $2,000,000.
11.3 Compliance with Laws. Each party shall comply with all applicable laws and regulations concerning the provision and use (as applicable) NetX Services.
11.4 Assignment. Neither party may assign or transfer, by operation of law or otherwise, any of its rights under the Agreement to any third party without the other party’s prior written consent, which consent will not be unreasonably withheld or delayed; except that each party may assign this Agreement, without consent, to an affiliate or any successor to all or substantially all its business or assets to which this Agreement relates, whether by merger, sale of assets, sale of stock, reorganization or otherwise. Any attempted assignment or transfer in violation of the foregoing will be null and void.
11.5 Force Majeure. Neither party shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder for any cause which is beyond the reasonable control of such party.
11.6 Notices. All notices, consents, and approvals under this Agreement must be delivered in writing by courier, by electronic facsimile (fax), or by certified or registered mail, (postage prepaid and return receipt requested) to the other party at the address set forth on the Order and will be effective upon receipt or when delivery is refused. Either party may change its address by giving notice of the new address to the other party.
11.7 Governing Law. This Agreement will be governed by and interpreted in accordance with the laws of the State of Oregon, without reference to its choice of laws rules. The parties expressly exclude the application of the United Nations Convention on the International Sale of Goods.
11.8 Remedies. Except as provided in Sections 6 and 7, the parties’ rights and remedies under this Agreement are cumulative. Customer acknowledges that the NetX Software contains valuable trade secrets and proprietary information of NetX, that any actual or threatened breach of Section 2 or Section 9 may constitute immediate, irreparable harm to the non-breaching party for which monetary damages would be an inadequate remedy, and that NetX is entitled to seek injunctive relief in the event of any such actual or threatened breach. If any legal action is brought by either party to enforce this Agreement, the prevailing party will be entitled to receive its attorneys’ fees, court costs, and other collection expenses, in addition to any other relief it may receive.
11.9 Waivers; Severability. All waivers must be in writing. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. If any provision of this Agreement is unenforceable, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
11.10 Entire Agreement; Counterparts. This Agreement constitutes the entire agreement between the parties regarding the subject hereof and supersedes all prior or contemporaneous agreements, understandings, and communication, whether written or oral. This Agreement may be amended only by a written document signed by both parties. This Agreement may be executed in counterparts. Once signed, any unaltered reproduction thereof made by reliable means (e.g., photocopy, .pdf, email scan or facsimile) will be considered an original.