NetXposure's Support Portal provides 24 hour access to help.
The Support and Maintenance includes:
- Unlimited incident support
- All minor and major product upgrades
- Phone and email support via NetXposure’s Support Portal
- Response time within 8 business hours
- Full access to product knowledge base and related documentation
Upgrades
For customers who purchase Support and Maintenance, all product upgrades are included.
Installations
NetXposure provides an easy click-through installer for all Image Portal products. NetXposure also offers services for remotely installing your Image Portal software for a small fee. To utilize this service, you must provide remote access to the server on which the software will be installed. If a re-installation or reconfiguration is needed at a later date, additional fees may apply.
Training
NetXposure offers a free one-hour general user training session via conference call with every purchase of Image Portal. Additional two-hour general user training sessions via conference call can be purchased separately. These consists of Q & A sessions and best practices demonstrations. Administration-level training sessions via conference call can also be purchased.
